faq1

What do you charge for postage ?

Free standard postage Worldwide unless otherwise stated
Royal Mail First Class - £0.00 (UK ONLY)
Royal Mail Recorded - £1.50 (UK ONLY)
Royal Mail Special - Next Day Delivery £ 5.50 (UK ONLY)

For any countries which are not covered above, please feel free to ask for postage details. All of the
above prices cover a parcel holding up to three items; there will be a small cost for additional items.

How long will it be before I receive my beads ?
From the day payment is received, I try to get orders posted within one or two days.
How do you package your beads when posting to a customer ?
All of my beads are wrapped securely in bubble wrap and are posted in fully protective jiffy bags.

Do you only sell beads from your website ?
No, I also sell my beads on etsy. I also sell privately if anybody wants one-off commissioned sets or focal
beads.

What is your returns policy ?
If you're ever unhappy with any beads you obtain from me, I offer a full refund but only if the beads are
returned within ten days and in the condition they were posted to you.

Are all the beads you sell made by you ?
I only sell beads made by me. I have never sold other peoples beads and I have never sold imported
beads. Every bead you buy from me has been made by me here in my studio.

Are the sizes you state correct ?
I always state the sizes of my beads as accurately as I possibly can. However, no two beads will ever be
the same size as they are hand crafted.